FAQ's

Everything you need to know about MOMO sheets, the purchase, return and exchange processes. If you can't find the answer to your question, you can chat to us or send an email to info@momo-cotton.com.

Product Care

How should I wash my Momo sheets?

Momo Cotton sheets are easy to care for, but to maintain their exceptional quality and natural softness, we recommend following these simple instructions:

Washing Instructions: ✓ Machine wash at 30º-40ºC (ideal temperature: 30ºC) ✓ Use delicate cycle ✓ Use mild detergent and no bleach ✗ Do not use fabric softener (bamboo fibre is naturally silky) ✗ Avoid tumble drying

Additional Tips:

  • Wash sheets separately or with similar colours
  • Close zips and buttons before washing
  • For best conservation, dry outdoors or on a clothesline
  • Store in a cool, dry place

For more detailed information on specific care, see our complete guide here.

How prone are your fabrics to wrinkling? Do they need to be ironed?

Our fabrics tend to wrinkle slightly, but this can be avoided: Hang the bedding to dry immediately after washing.

If you use a tumble dryer, make sure to keep the spin speed below 800 RPM. Remove the bedding while it’s still warm and fold it straight away to prevent creases from setting in.

By following these tips, ironing is generally not necessary.

I stained the sheets, how should I treat the stain?

To remove stains from your Momo Cotton sheets safely and effectively, follow these natural solutions:

Quick method (for light stains):

  1. Add to the normal wash cycle: - Lemon juice OR - White vinegar (maximum 1/4 cup) Caution: Do not exceed the recommended amount of vinegar

Soak Method (for more difficult stains):

  1. Prepare a solution: - 1 cup of bicarbonate of soda - 1 litre of water
  2. Let the sheets soak for 30 minutes
  3. Wash normally at 30º

Important Tips: - Treat stains as soon as possible - Always test the solution on a small area first - Avoid aggressive bleaching products - For specific stains (wine, coffee, etc.), contact our support service

Remember: Bamboo fibre is delicate, so avoid vigorous rubbing or using aggressive chemicals. For more detailed information on specific care, consult our complete guide here.

Can I iron my sheets?

Yes, you can iron your Momo Cotton sheets, but we have a few tips to make the process easier:

Recommended Method (No Iron): ✓ Spread out the sheets while they're still damp ✓ Smooth them with your hands as you spread them out ✓ Make sure they're stretched out flat on the clothesline → With this method, the sheets will dry naturally without creasing

If You Need to Iron: ✓ Use a low temperature (‘silk’ mode) ✓ Avoid pressing too hard ✗ Don't use a high temperature ✗ Don't use intense steam

For more detailed information on specific care, see our full guide here.

Can I put sheets in the dryer?

Although it is possible to use the tumble dryer, to preserve the exceptional quality of your Momo Cotton sheets, we recommend:

Preferred Method (Recommended): ✓ Outdoor drying ✓ Lay flat when possible ✓ Avoid prolonged direct sunlight → This method best preserves the bamboo fibre and prolongs the life of the sheets

If You Need to Use a Dryer: ✓ Use low temperature ✓ Select delicate programme ✓ Remove immediately after finishing ✗ Avoid long cycles ✗ Do not use high temperature

Important: Frequent tumble drying can: - Reduce the natural softness of the fabric - Decrease the durability of the sheets - Affect the thermo-regulating properties of the bamboo

Tip: For best results, remove the sheets from the washing machine and hang them up to dry naturally.

Sizes

What is the ideal size for my bed?

To ensure the perfect fit of your Momo Cotton sheets, we have provided a detailed size guide. Our products are available in several European standard sizes:

  • Single (90x190-200cm)
  • Double (135-140x190-200cm)
  • Queen (150-160x190-200cm)
  • King (180x190-200cm)
  • Oversized King (200x190-200cm)

For specific measurements and detailed information on mattress depth, pillow height and exact dimensions, please consult our full size guide here.

Tip: Always measure your mattress before making your purchase to ensure the perfect fit.

The sheets are slightly big, is this normal?

Yes, it's completely normal. Our bamboo sheets are purposely produced with an extra size margin for two important reasons:

  • Natural Shrinkage: Bamboo fabric can shrink slightly (3-5%) after the first wash
  • Perfect Fit: This extra margin ensures that the sheets will continue to fit your mattress perfectly even after several washes

For best results, we recommend following our washing instructions:

  • Wash at 30°C
  • Use delicate cycle
  • Do not tumble dry
  • Do not use bleach
  • After the first wash, the sheets will fit your mattress perfectly.

What size are pillowcases?

Our pillowcases are 50cm x 75cm and include flaps to fit your pillows perfectly.

Do you have sheets for individual or children's beds?

Our Momo Cotton collection currently includes:

Available sizes: ✓ Single (90x190-200cm) ✓ Double (135-140x190-200cm) ✓ Queen (150-160x190-200cm) ✓ King (180x190-200cm) ✓ Oversized King (200x190-200cm)

Subscribe to our newsletter to: - Receive 10% off your first purchase - Stay up to date with new releases - Access exclusive offers

If you have any further questions about specific sizes, please do not hesitate to contact our customer service.

Orders & Shipping

Where is my order sent from?

All Momo Cotton orders are processed and dispatched from our logistics centre in Lisbon by our partner BATCH.Tracking Your Order: You will receive two important emails:

✓ 1st Email: Confirmation of your purchase

✓ 2nd Email: Dispatch confirmation with tracking code

Additional Information: - Shipping throughout Europe - Tracking available 24/7 - Sustainable packaging - Home delivery

When will I receive my order?

Sleeping well shouldn't have to wait - that's why we offer free shipping on all orders!

Delivery times

  • Continental Portugal: 1-3 working days
  • Island (Madeira and Azores): 3-5 working days
  • Spain: 3-5 working days
  • Rest of Europe: 3-5 working days
  • United States of America: 4-7 working days

Did you receive an incorrect item or size?

Our customers' satisfaction is our priority. Whilst we endeavour to ensure perfect deliveries, if you have received an incorrect item, we are here to help:

How to Proceed:

  1. Send us an email to info@momo-cotton.com with: ✓ Order number ✓ Photos of the item received ✓ Description of the problem ✓ Size/item you should have received

What We Guarantee: - Free shipping for exchanges - Simplified process

Important: - Keep the item in its original packaging - Do not remove labels - Keep all order documents

Tip: The sooner you contact us, the sooner we can resolve the situation.Our small team is committed to correcting any errors and ensuring your complete satisfaction with Momo Cotton products.

Returns and Exchanges

What is the return policy?

Return period: 100 days after receipt

Items must be:

  • Unused
  • With original labels
  • In original packagingIn perfect condition

For detailed information on our returns policy, click here.

How do I return an order?

The Momo Cotton returns process is simple and free of charge. For detailed information on our returns policy, click here.